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| HOW TO READ YOUR BILL Most of PFI Rubbish's customers will receive their bill in the form of a 4" x 6" billing card. (For the 11" x 8 1/2" paper bill, please scroll down). The left side explains what charges are made to your account. The right side is what you return with your payment. Your payment is due before that start of each new service period. For example, if you are being billed for January/February/March, your bill will arrive the first week in December and is due by January 1. The BILLING DATE is the date this bill was printed. The ACCOUNT NUMBER is the six-digit number associated with this account/service address. The BASIC SERVICE is your monthly rate multiplied by the number of months you are paying for in advance. For example, if you have twice a week service in Kona and billed quarterly, the BASIC SERVICE would be $-----. The DISPOSAL FEE is an additional charge for some customers with multiple carts. Basic Service rates only cover 90 gallons of trash per pickup. If a customer rents more than one cart, the disposal fee is charged for the additional trash.
The RECYCLING line should be "0.00". Currently we do not provide any kind of recycling service. The CART RENTAL fee is only for people renting our 64- or 96-gallon carts. The fee is multiplied by the number of months being paid in advance. NOTE: There is no vacation stop or missed pickup credit for cart rentals. The EXTRA CHARGES are the charges that have accumulated since your last bill. These charges include extra bags, extra pickups, special pickups, returned check fees, and bill adjustments (switching for once a week to twice a week and vice versa). It also lists any credits for missed pickups or vacation stops. Each Extra Charge contains the date the charge was entered (not when it occurred), the fee, and the explanation. The EXCISE TAX for the State of Hawaii is 4.166%. If you have a PREVIOUS BALANCE you will be charged a 1.5% SERVICE CHARGE. The AMOUNT DUE - shown on both halves of the card - includes the basic service, additional fee and charges, excise tax and any previous balance. On the back of the billing card is more information concerning our billing policy, service rules, restrictions and how to contact us. |
| Payments can be mailed to, or dropped off at, our office in the Old Industrial Area. Checks and money orders can be made payable to PFI Rubbish Service. You can also pay by phone with your credit card. We accept Visa, MasterCard, Discover and American Express. We cannot take automatic payments from your checking account because we are not a public utility. But we can charge your credit card automatically when you bill is due. |
| EXTRA CHARGES CHART |
| INITIAL BILLS and SPECIAL BILLS When a new customer begins service, they will receive an Initial Bill along with a welcome letter explaining our service. This bill will show your account number, service address, the service period, any additional charges, and amount due. Some customers will receive a Special Bill if there is some change or expensive charge made on their account between billings. Special bills will also show previous balance near the top, and the date and amount of your last payment at the bottom. The top portion should be detached and returned with your payment. The bottom is for your records. |
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