RATES AND SERVICES
The rates for PFI Rubbish Service vary by service area. These rates are for up
to
THREE large cans or bags of rubbish (30 to 33 gallon size) per pickup or
TWO 45-gallon sized cans.

Scroll down for more information on
Extra Bags, Extra Pickups, Special
Pickups, Cart Rentals, Non-Curbside Surcharges, Vacation Stop
and
Payments

BILLINGS
PFI Rubbish bills basic service and cart rentals in advance of each service
period.
(i.e. Service for the months of October/November is billed in early
September, and due in our office by October 1.)

Extra bags, extra pickups and special pickups are billed in arrears. (i.e. Extra
bags in January will appear on the next bill.)

You may choose to be billed Quarterly, Semi-Annually or Yearly, but always in
advance. We offer a 10% discount when you pay Yearly and a 5% discount
when you pay Semi-Annually.

For an example on how to read your bill, please click here.
EXTRA PICKUPS
If you have service once a week but need a pickup
on the alternate day,
an extra pickup charge may
be made if there are no missed pickups on your
regular day. This charge can be
$4.00-$10.00,
depending on your area and the number of
additional pickups.

    Example 1: Mr. Smith has rubbish service
    every Monday, but he forgot
    to put his trash out one day, so he put it out
    on Thursday.
    He was not charged.

    Example 2: Mr. Smith has rubbish service
    every Monday. He put his trash
    out every Monday, but he had more and didn't
    want to wait another week.
    He put his trash out on Thursday and was
    charged for the extra pickup.

Please note that these charges apply to one
calendar month
. Customers do not receive credit
for less trash put out and/or missed pickups out in
previous months.
EXTRA BAGS
For most customers, they are allowed a maximum if 3
large cans/bags -
90 gallons - of rubbish per service
day. That is either three 30-gallon cans or two 45-gallon
cans.

The drivers record the number of cans/bags collected
from each customer. During the course of
one calendar
month
, once a week customers are allowed a maximum
of 12-15 bags; twice a week customers are allowed a
maximum or 24-27 bags. Anything over the MAXIMUM
RATE is billed at a rate of
$2.00 per extra bag.

Please note that the drivers try to be fair in record
keeping.
A trash can filled with six small bags of trash
does not equal six bags.
However, if your can is pilled
over the rim with trash, that's extra. If the can is very
heavy, that's extra. If the trash in not bagged and the
driver has to re-bag your trash, that's extra. If you have
three full cans and there's more trash outside the cans,
that's extra.

In general, a driver will record a FULL can of rubbish as
follows:
  • One 30-gallon can = 1
  • One 45-gallon can = 2
  • Two 45-gallon cans = 3
  • One 50-gallon can = at least 2
  • Two 50-gallon cans = at least 4

For customers renting our special carts, a full 64-gallon
cart equals
2, and a full 90-gallon cart equals 3.

If the can or cart is not full, the driver will usually record
it as
1. As long as there is something in the can, the
customer will be marked as
1.

Example: Mr. Smith has rubbish service every Monday.
Last month there were four Mondays and was allowed a
maximum of twelve bags [4 pickups X 3 bags].

This is what was picked up:
1st week =
4 bags       2nd week = 3 bags
3rd week = 0 bags       4th week = 7 bags

He had a total of fourteen bags. Since he is allowed up
to twelve bags he was billed $
4.00 for the two extras.

If you believe there is an error in the extra bag count,
please
contact our office at (808) 329-3440. We can
mail you a photo copy of your route record for
verification.
SPECIAL PICKUPS
Our smaller trucks have only a four foot width
capacity. Special pickups need to  be arranged for
over-sized items such as
furniture, carpeting,
cabinets, televisions, desks, beds, numerous
boxes
and appliances. No hide-a-beds or
construction waste will be accepted.

Everything must be in one location, outside your
home, where the items can be easily loaded into the
truck.

Special pickups must be arranged  in advance. The
rate is
$55.00-$100.00 plus $1.00 per minute for
loading.  Please
contact our office for scheduling.

NOTE: We only occasionally do special pickups for
furniture, appliances and other large items! We will
not do special pickups for construction/remodeling
waste or regular pickups for large amounts of green
waste. Please contact other
hauling companies for
these services.
CART RENTALS
Cart rentals are available to our customers. These
carts are designed to be picked up by our truck's
mechanical arm. Currently we have a
64-gallon
cart
 and a 90-gallon cart. Please call the office
for rates 808 329 3440.

Note: We have limited availability on the 90-gallon
carts.

But we recommend that you purchase your own
cans, either three 30- to 33-gallon size or two
45-gallon size, but
do not get the 50-gallon
carts!
They do not align with the mechanical cart
lifter on our trucks.
VACATION STOPS
A credit can be made on your account if you don't
need service on your regular service day. The
amount of credit depends the customer's monthly
service rate.
Customers must call in advance for
vacation credit.

If the customer does not need service for a month
or longer
, the account will be put on hold until the
customer calls to resume service.
Please don't leave payments in your own
mailbox! PFI Rubbish is  prohibited from
removing anything from your mailbox.

And please don't leave your payment with your
trash can! It can be easily missed and thrown
away.
PAYMENTS
All checks and money orders should be made out to PFI Rubbish Service. Please write your six-digit account
number
on your check and include your payment stub.

You can mail your check or money order
(PFI Rubbish, 74-5599 Pawai Place, Kailua-Kona, HI
96740-1615)
, or drop it off at our office on Pawai Place (if no one is in the office, you may leave your payment
in the secure drop box on the door.) You can also hand your payment to your driver when he comes by, but
please call first to let us know.

For Customers Outside the U.S.: PFI cannot accept checks drawn from a foreign bank. Please use only
international money orders in U.S. funds.

For Customers with Multiple Accounts: Please make sure to include all account numbers. This is
especially important if you are using an online bill payment service.

Credit Cards: We also accept MasterCard, Visa, Discover and American Express. One-time and
recurring payments by credit card can be made. To charge by phone, please call our office at (808) 329-3440.

Overdue Payments: Any over due payments are subject to a 1.5% late fee. Rubbish service will be
suspended for any accounts that are 14 days over due. If no payment has been made in 90 days, service will
be
cancelled. To restart service after cancellation any unpaid charges must be paid before service begins and
your new billings cycle must be prepaid in advance.

Returned Checks: Returned checks are subject to a $15.00 fee.
AREA
ONCE A WEEK
TWICE A WEEK
Kona & Holualoa
$23.00 + tax
$36.00 + tax
Mauna Kea & Mauna
Lani
$22.00 + tax
$32.00 + tax
Waikoloa, Waimea
$21.00 + tax
$31.00 + tax
Kealakekua & Captain
Cook
$27.00 + tax
$39.00 + tax
Kohala Ranch, Kohala
Estates & Kohala By
the Sea
$29.00 + tax
$41.00 + tax
Puuloa, Ihilani, Keopu
Mauka & Honalo
$24.00 + tax
$37.00 + tax
Waikii Ranch,
Honaunau, Bamboo
Road, Koa Road &
Greenwell Mt Road
$29.00 + tax
N/A
MONTHLY RATES
Effective 06/01/2008

State of Hawaii Excise Tax is
4.166%

Please note that on your bill
under BASIC SERVICE, the
amount printed is the
monthly
rate X the billing period
.

For example, a customer in
Captain Cook with twice a week
service paying
quarterly will be
billed
$121.87. That fee is for
three months of service, not
one month
.