PRINTABLE SERVICE RULES FOR TENANTS
(Landlords and property managers - please print out copies for all tenants
and include the service day(s) and account number)
PFI RUBBISH SERVICE, INC.
ADDRESS: 74-5599 Pawai Pl, Kailua-Kona, HI 96740
PHONE: 808-329-3440 FAX: 808-329-5507
E-MAIL: pfi@kailuabay.net WEB: www.pfirubbishservice.com
Service Day(s): __________________________________________
Account Number: _________________________________________
RULES FOR RUBBISH SERVICE
- CAN ALLOWANCE: Customers are allowed up to 90-gallons of rubbish per pickup. That equals
either THREE 30-gallon or TWO 45-gallon cans. Do not use the 50-gallon sized cans please! Extra
charges may be added if a customer averages more than 90 gallons of rubbish per pickup during a
calendar month. Please see the RATES & FEES section of our website for more information.
- CAN LOCATION: Rubbish needs to be placed CURBSIDE in an accessible place for our drivers, so
that the truck can pull up next to your rubbish for loading. We prefer NOT to come onto your
premises for fear of taking something you DON'T want to be thrown away. Your cans cannot block
mailboxes - as ordered by the postmaster - and must be separated from your neighbor's trash cans.
We are not responsible for items left next to garbage cans, including your recycling! Once
it goes inside the rubbish truck, it's gone forever!
- BAGGING YOUR TRASH: ALL RUBBISH MUST BE IN SEALED PLASTIC BAGS OR BOXES! LOOSE
PAPER AND DEBRIS WILL FLY AWAY THE MINUTE YOUR CAN IS OPENED AND WE WILL LEAVE IT
BEHIND. We also ask you to place any bags containing food or food wrappers inside a trash can, so
that the mongooses, cats and dogs won't rip them open.
- HEAVY CANS: Keep in mind that the drivers have to lift the cans over their heads to empty them into
the truck. Please don't overfill your can or cart! Heavy cans (weighing over 60 pounds) will be left
behind. Also, if the bag is so heavy that it starts to rip when the driver pulls it out, the bag will be left
behind. We do not want to litter your neighborhood. You must either re-bag the trash or be there to
help load the bag into the truck.
- SERVICE TIMES: Pickup times can vary from week to week. For best results, please have your
rubbish out at 7 AM. We do not start service earlier than 7 AM. For more information, call our office at
329-3440.
- MISSED PICKUPS: If your trash got missed, please call our office (329-3440). Before you call, make
sure to check your cans first! Also, if you see the truck pass your house, please be aware that the
driver might have to empty his truck or that he starts at one end of the street and works his way back
to you. But if the other houses on your street have been picked up and your trash is still there, then
call our office.
- THE DRIVERS: If you need to speak directly to the driver, please be aware that they cannot hear you
over the noises from the truck. Unless you are in their line of vision they don't know you are there!
Also, do not ask your driver questions about your bill. These must be handled through our office.
- HOLIDAYS: Our drivers work all holidays - including Thanksgiving and Christmas Day. So please put
your trash out on your scheduled day. We will be there!
- RECYCLING: We do not handle the transportation of recycling. For information on were to take
your recycling, please call Recycle Hawaii at 329-2886, Atlas Recycling at 329-6868, or the Recycling
Specialists with the Department of Environmental Management at 961-8527 or 961-8549
RESTRICTIONS
- WHAT YOU ARE ALLOWED: PFI Rubbish collects only household rubbish and small amounts of yard
waste. All trash must in securely tied bags or sealed boxes. Empty cardboard boxes should be
broken down for easier handling.
- APPLIANCES AND FURNITURE: Special pickups need to be arranged for over-sized items such as
furniture, televisions, wood, numerous boxes and appliances. No hide-a-beds or construction waste
will be picked up. Special pickups are $55 - $100.00 per pickup truck load plus a $1.00 a minute for
loading.
- GREEN WASTE: PFI Rubbish will only collect small amounts of yard waste. Loose yard waste, such
as leaves and grass, must be bagged or bundled. Tree branches must be under four feet in length,
bundled and tied. For large amounts of green waste, please contact a hauling service. Numbers can
be found in the "Services Offered" section of the West Hawaii Today. Please note that anything
collected in our garbage trucks is taken to the landfill.
- HAZARDOUS WASTE: The following materials are illegal for us to transport to the landfill: paints (all
types), stains, varnish, paint thinner or remover, acid containers, car batteries, flammable liquids,
automotive fluids, garden supplies, corrosives, poisons, fire extinguishers, tires. Please call Recycle
Hawaii (329-2886) for more information on the next Household Hazardous Waste Collection Day or
how to properly dispose these items.
- CONSTRUCTION/REMODELING WASTE: Construction waste cannot be placed inside our trucks
because they can seriously damage the truck or hurt the driver when compacted. This includes:
wood, Sheetrock, tiles, shingles, pallets, pipe (plastic or metal), rocks, bricks, stones, blocks, dirt,
cinder, carpeting, sheets or panes of glass, scrap metal, drywall, bags of cement or concrete. Please
contact a hauling service for removal.
- LOOSE MATERIALS: Styrofoam packing peanuts, saw dust, large amounts of loose pet hair and kitty
litter must be BAGGED SEPARATELY and SECURELY TIED! Please don't put them inside cardboard
boxes. When compacted in our trucks, these material can fly out and litter your neighborhood.
- SHARP OBJECTS: Kitchen knives and panes of glass must be separated from your regular trash.
These items can fly out of the truck when compacted. Please contact your pharmacist about
disposing of syringes and hypodermic needles.
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